Terms of Service

Last updated: 11 November 2026

These terms are an agreement between you (the business using Biashara Core, and the person accepting on its behalf) and Tsalwa Biashara Softwares Limited ("we", "us"). By creating an account or using Biashara Core, you agree to them.

1. The service

Biashara Core is point-of-sale software for selling, stock, customers, expenses and reports. It runs in a web browser on phones, tablets and computers, and works offline, syncing with our servers when a connection is available. We may improve or change features over time.

2. Your account

• You sign in with a Google account and must give accurate business details.
• You are responsible for everyone you give access to (managers and cashiers), for keeping devices and PINs secure, and for revoking access when someone leaves or a device is lost.
• You must be at least 18 and able to bind your business to these terms.

3. Plans, trial and payment

• Free plan: available without charge, with the limits shown on our pricing page (for example a maximum number of products, tills and users).
• Free trial: new businesses may get a free trial of a paid plan. One trial per business. At the end of the trial, the account moves to the Free plan unless you subscribe.
• Paid plans: billed in Kenyan shillings, monthly or yearly, in advance, through Paystack (M-Pesa or card). Prices are on our website and may change with at least 30 days' notice.
• Late payment: if a payment is missed, you get a grace period, after which the account becomes read-only (you can still view and export your records) until payment is made. We will not stop a sale in progress because of billing.
• Cancellation: you can cancel at any time; the plan stays active until the end of the period already paid. Payments are not refundable for partly used periods, except where the law requires.

4. Your data

• Your business records belong to you. You can export them at any time.
• You give us permission to store and process them only to provide and support the service, as described in our Privacy Policy.
• If you record personal data about your customers or staff, you are responsible for having a lawful reason to do so under the Data Protection Act, 2019.

5. Offline use and syncing

Sales made offline are saved on the device and only reach our servers when the device syncs. Data that has not been synced can be lost if a device is lost, damaged or its browser data is cleared. Please connect your devices regularly so they sync, and don't clear the app's data while changes are waiting.

6. Payments and third-party services

M-Pesa payments are provided by Safaricom under your own agreement with them, using your own Till or Paybill number. Subscription payments are processed by Paystack. Those providers' terms and charges apply, and we are not responsible for their services being unavailable.

7. Taxes and records

You are responsible for your own tax obligations, including VAT and any KRA requirements such as eTIMS, and for checking that prices, tax settings and receipts are correct for your business. Biashara Core helps you keep records but does not give tax or legal advice.

8. Acceptable use

Don't use Biashara Core for anything illegal, to sell prohibited goods, to try to access other businesses' data, to interfere with the service, or to resell it without our written permission.

9. Availability and support

We work to keep the service available and to answer support requests on WhatsApp or email promptly, but we don't guarantee it will always be available or error-free. Because the app works offline, you can usually keep selling during interruptions.

10. Liability

To the extent the law allows, we are not liable for indirect losses such as lost profits or lost business. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under Kenyan law.

11. Ending the agreement

You can stop using Biashara Core and close your account at any time. We may suspend or close accounts that break these terms or don't pay, after notice where reasonable. After closure you have 30 days to export your data before it is deleted, as described in our Privacy Policy.

12. Changes and governing law

We may update these terms and will notify business owners of important changes before they take effect. These terms are governed by the laws of Kenya, and disputes will be handled by the courts of Kenya.

13. Contact us